We offer a 45-day worry-free refund and a 3-year warranty (for Ikich products registered on the official website).

 

  • Return:

Please refer to the following for the detailed return process:

 

How do I return an item?

Return process within 30 days after receipt:        

-Amazon.com Return Policy

Items shipped from Amazon.com, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. If you want to return the item in 30 days, please kindly contact Amazon service for help.

Return process 30 days after receipt:   

-If you want to return the item after 30 days of receipt, please kindly Ikich support team via email or phone for return.

You'll need to tell them the reason for the return so they can choose the best option for you.

 

Can I return a product if I no longer want it?

-Yes, you can return it to Amazon within 30 days of receipt. Please make sure the product is not damaged and with the complete package.

-If the return window of Amazon is closed after 30 days, please kindly contact us for further discussion.

 

  • Exchange:

Please refer to the following for the detailed exchange process:

 

What should I do if my item is damaged?

-Please accept our apologies if you have received a damaged item. You can contact us through via email or call us. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

 

  • Refund:

Please refer to the following for the detailed refund process:

 

Will you refund my postage costs to return an item?

In general, after we verify that the product is indeed damaged, we will not ask the customer to return the damaged product unless it is for technical analysis reasons. We are responsible for the return shipping cost of the product due to quality issues.

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

-If we sent you the wrong item

-If the item is damaged or faulty

-Where you are returning a substitute item which you do not want to keep

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you.

How to get my refund for the order?

Refund process within 30 days after receipt:

-No matter the product is good or faulty, you can contact Amazon service for a refund.

Refund process 30 days after receipt:  

-If the product is out of the Amazon returns policy, you can contact us for the refund of the order. We provide 45 days refund back.

 

Note: We are unable to provide a replacement for an order refunded before.